Email support
For any questions, bugs, or feedback, reach us at: yuval.fatal@gmail.com We typically respond within 1–2 business days.
Frequently asked questions
The alarm didn't go off
Check Focus / Do Not Disturb. Go to Settings → Focus and make sure Wakeify is allowed to send Time Sensitive notifications, or add it as an allowed app.
Enable Time Sensitive Notifications. Go to Settings → Wakeify → Notifications and make sure "Time Sensitive" is turned on.
Check the alarm is enabled. Open Wakeify and confirm the toggle next to your alarm is on.
Check the repeat days. One-time alarms fire once and then disable themselves automatically.
No music playing — only a default tone
Make sure your Spotify or Apple Music account is still connected in Settings → Music Services.
For Spotify: Spotify requires an active Premium subscription and an internet connection at alarm time.
For Apple Music: an active Apple Music subscription is required.
If the music service is unreachable at alarm time, Wakeify falls back to a built-in tone to make sure you wake up.
Spotify says "no active device"
Open the Spotify app at least once before going to sleep so a session is established.
Make sure Spotify is not force-quit from the app switcher.
The alarm doesn't pierce my headphones / AirPods
Wakeify plays audio through the active audio output. If AirPods are connected, the alarm will play through them.
Make sure your device volume is not at zero.
Apple Watch isn't showing my alarms
Make sure both the iPhone and Apple Watch apps are installed and have been opened at least once.
Try toggling an alarm on iPhone — this triggers a sync to the watch.
How do I cancel my subscription?
Go to iPhone Settings → [your name] → Subscriptions → Wakeify Pro and tap Cancel Subscription.
Your Pro features remain active until the end of the billing period.
How do I restore a purchase on a new device?
Open Wakeify → Settings → Restore Purchases. Sign in with the same Apple ID used for the original purchase.